FAQs

Frequently Asked Questions (FAQs)

1. How long does shipping take?

Orders are processed within 1–3 business days.
After processing, standard delivery typically takes 7–12 business days within the United States.

2. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can use this tracking number to monitor your shipment status.

3. What is your return policy?

We accept returns within 30 days of delivery.
Items must be unused, unworn, and in their original condition with all tags attached.

For more details, please refer to our Return & Refund Policy.

4. How do I request a return?

To start a return, please contact us at support@offnova.shop with your order number and reason for return.
Our support team will guide you through the process.

5. When will I receive my refund?

Once your return is received and approved, refunds are processed within 5–10 business days.
The time it takes for the refund to appear in your account may vary depending on your payment provider.

6. What payment methods do you accept?

We accept the following payment methods:

Shop Pay
Visa
Mastercard
American Express
Diners Club
Discover
Apple Pay
Google Pay
Amazon Pay
PayPal Wallet

7. Do you offer exchanges?

We only offer exchanges for defective or damaged items.
If you need an exchange, please contact us at support@offnova.shop.

8. What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at support@offnova.shop.
Include photos of the item so we can resolve the issue quickly.

9. Do you ship internationally?

Currently, we ship within the United States only.

10. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible.
We cannot guarantee changes once the order has been processed or shipped.

11. What if my package is delayed?

Delivery times are estimates and may be affected by external factors such as weather or carrier delays.
If your order is significantly delayed, please contact us for assistance.