Shipping policy

At OFFNOVA, we aim to provide reliable and timely delivery for all orders.

Order Processing Time

All orders are processed within 1–3 business days (Monday through Friday, excluding holidays).
Orders are not processed or shipped on weekends or public holidays.

Shipping Time

We offer standard shipping within the United States.

Estimated delivery time: 7–12 business days (after processing)

Please note that delivery times are estimates and may vary depending on your location and external factors.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method (if applicable).

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your shipment.

Delays

Shipping delays may occur due to:

High order volume
Weather conditions
Carrier issues
Incorrect or incomplete shipping information

OFFNOVA is not responsible for delays caused by shipping carriers or customs.

Incorrect Address

Please ensure that your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages

OFFNOVA is not responsible for lost or stolen packages confirmed as delivered by the carrier.
If you experience an issue, please contact the shipping carrier directly.