Refund policy

At OFFNOVA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may return eligible items within 30 days of receiving your order.

To qualify for a return:

The following items are not eligible for return:

To initiate a return, please contact us at:
support@offnova.shop

Include your order number and reason for return. Our support team will provide return instructions.

Customers are responsible for return shipping costs unless:

We recommend using a trackable shipping method, as we are not responsible for lost return packages.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method, including:

Refunds are typically processed within 5–10 business days after approval. The exact timing may depend on your payment provider.

If you have not received your refund:

First check your bank account again
Contact your credit card company, as it may take some time before your refund is officially posted
Then contact your bank

If you still have not received your refund, please contact us at support@offnova.shop

We only replace items if they are defective or damaged. If you need an exchange, please contact us at support@offnova.shop

If you have any questions about our Return & Refund Policy, please contact us:

Email: support@offnova.shop
Phone: +1 931 305-2192
Address: 205 Perry St, Shawnee, OH 43782, United States